Contact Us

Thank you for visiting TOKYO TO YOU.

We carefully select and ship products from Japan to customers around the world, and we want your shopping experience to feel smooth, clear, and supported from start to finish.

If you have any questions about your order, delivery, or the products we offer, please get in touch. We will do our best to help.

Get in Touch

Email: info@tokyotoyoushop.com

Support Hours

Monday to Friday: 10:00 AM – 6:00 PM (Japan Time)

Closed on weekends and Japanese public holidays.

To Help Us Assist You Faster

When contacting us, please include the following if applicable:

  • Your order number
  • Your name
  • The email address used at checkout
  • Details of your question
  • Photos, if there is an issue with the item or package

Need Help With?

We can assist with:

  • Shipping and delivery questions
  • Order updates
  • Returns and refunds
  • Damaged, defective, or incorrect items
  • Product-related inquiries
  • General store support

You may also find answers on our store policy pages.

Response Time

We aim to reply within 1–3 business days.

Thank you for your patience and for supporting TOKYO TO YOU.