Customs and Import Duties Policy

For all orders, including international shipments, customs duties and import taxes are handled in accordance with the following policy.

1. Are Customs Duties & Import Taxes Included in the Product Price?

  • The product prices displayed on our store do not include any customs duties or import taxes.
  • Any additional charges, such as customs duties, import taxes, or brokerage fees, are the responsibility of the purchaser (customer).

2. Responsibility for Customs Duties & Import Taxes

  • Customers are responsible for all applicable customs duties, import taxes, and customs clearance fees associated with their orders.
  • If customs or related authorities issue a notification regarding customs duty or tax payments, customers must promptly complete the required payments and procedures according to the specified method.
  • We do not provide estimates or pre-calculations for customs fees, nor do we offer detailed support for customs clearance procedures.
  • If you require further details regarding customs duties or import taxes, please contact your local customs office or relevant authorities directly.

3. Restricted or Prohibited Items by Country

  • Certain countries and regions have specific import regulations and restrictions.
  • Depending on the laws of the destination country, some products available in our store may not be eligible for sale or shipment.
  • If an ordered product is classified as a restricted or prohibited item by customs or regulatory authorities, we reserve the right to cancel or withhold shipment. We will contact affected customers individually regarding the necessary steps.
  • Customers are responsible for checking local import regulations before placing an order.

4. Customs Clearance & Responsibilities

  • The time required for customs clearance varies depending on local customs authorities and carrier processing times.
  • We are not responsible for any customs delays, holds, or confiscations.
  • If customs clearance is required, the customer must complete the necessary procedures themselves according to local regulations.

5. Policy Updates

  • This Customs & Import Duties Policy is subject to change without prior notice.
  • The most up-to-date information can be found on our website or at the checkout page.

This policy serves as a general guide regarding customs duties and import taxes.

Actual regulations, charges, and procedures vary by country, shipping carrier, and customs authorities.

Please ensure you check the latest customs and import tax regulations before placing an order.


For any inquiries, please feel free to contact us via our support form or customer service.


📧 Email: info@tokyotoyoushop.com

🕒 Business Hours: Weekdays 10:00 AM – 6:00 PM (Closed on weekends & public holidays)