Help Center

We’re here to help! Whether you have a question about your order, need assistance with a product, or want to request a specific item, our team is happy to assist you.

📅 Office Hours

Our customer support team is available daily from 8:00 AM to 10:00 PM (Japan Standard Time, JST).

 

💬 How to Reach Us

🖥 Live Chat – Chat with us directly for quick assistance during office hours.

📧 Email Support – Feel free to reach out to us via email, and we’ll get back to you as soon as possible!

For Order Inquiries & General Support:

📩 customercare@tokyotoyoushop.com

For Product Requests & Special Orders:

📩 productrequest@tokyotoyoushop.com

 

We aim to respond to all inquiries within 24-48 hours. Thank you for shopping with TOKYO TO YOU, and we look forward to assisting you! 😊